Quickly Find Your Shipment: A Step-by-Step Guide
Need to know where your shipment is? This guide provides a clear, step-by-step approach to tracking your Livingston International shipments, whether you’re using the PARS tracker, the Livingston Portal, or general tracking options. We’ll cover troubleshooting tips and FAQs to help you quickly and efficiently locate your package.
Tracking with the PARS System (US and Canada)
PARS (Pre-Arrival Review System) helps expedite customs clearance for shipments entering Canada and the US (where it’s known as PAPS). Livingston’s tools leverage this system to provide easy tracking.
Using the PARS/PAPS Tracker
- Find the Tracker: Visit the Livingston Clearance Tracker page.
- Enter Your Number: Input your PARS (Canada) or PAPS (US) number. This unique identifier is crucial for tracking.
- Track: Click “Track” to view your shipment’s current status and location.
Leveraging the Livingston Portal: Your Central Hub
The Livingston Portal offers more than just tracking. It’s a comprehensive platform for managing your shipments.
Portal Registration and Tracking
- Access the Portal: Go to the Livingston International website and find the “Portal” link.
- Register/Login: Create an account or log in if you already have one.
- Navigate to Tracking: Locate the tracking section within the Portal.
- Enter Information: Input your tracking or reference number for real-time updates.
General Track and Trace: A Versatile Approach
Don’t have a PARS/PAPS number? Use the General Track and Trace option.
Tracking Without a PARS/PAPS Number
- Find General Tracking: Visit the tracking section of the Livingston website and select “General Track and Trace.”
- Choose Identifier: Select the type of number you have (e.g., purchase order, container number). Some experts suggest using this as a primary way to track items if you didn’t receive a PARS/PAPS number.
- Enter and Track: Enter your information and click “Track.”
Troubleshooting: Common Issues and Solutions
Experiencing problems? Here’s what to do:
Resolving Tracking Difficulties
- Verify Tracking Number: Double-check for typos in your tracking number.
- Confirm Correct Tracker: Ensure you’re using the correct tracker (US, Canada, or General).
- Account for Delays: Shipments can be delayed due to various factors. Check Livingston’s website for service alerts.
- Contact Support: If issues persist, contact Livingston customer support for assistance.
FAQs: Quick Answers
Addressing Common Questions
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Q: My tracking number isn’t working. What should I do?
- A: Verify the number, ensure you’re using the correct tracker, and allow time for processing. If the problem continues, contact Livingston support.
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Q: What if I don’t have my PARS/PAPS number?
- A: You can likely use the General Track and Trace option with other reference numbers like your purchase order or bill of lading number.
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Q: How often is tracking information updated?
- A: The frequency of updates can vary depending on the carrier and the type of shipment. While many systems aim for real-time updates, there might be some lag. Check the specifics of your shipment within the tracking portal.
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Q: What information can I expect to see in the tracker?
- A: You’ll probably see the current location of your shipment, its estimated arrival time, key milestones (like customs clearance), and possibly even proof of delivery.
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Q: What does “In Transit” mean?
- A: “In Transit” indicates that your shipment is actively moving between locations. It does not necessarily mean it’s on a truck at that exact moment; it could be at a sorting facility, a port, or another transit hub.
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Q: What if my shipment is delayed?
- A: Delays can happen due to weather, customs processing, or other unforeseen circumstances. Contact Livingston support for the most up-to-date information and potential solutions.
Livingston’s Tracking Resources: Empowering Your Logistics
Livingston’s various tracking options—from the simplified PARS/PAPS tracker to the comprehensive Livingston Portal—offer flexibility and control over your shipments’ journeys. By understanding these tools and troubleshooting techniques, you can effectively monitor your cargo and navigate the complexities of global trade. Remember that while tracking systems strive for accuracy, real-world factors can influence the information displayed. Staying informed and proactive is key to a smooth shipping experience.
